Managed Security & IT Services (MSSP)

At Nexain Arabia, clients can fully or partially outsource their IT and cybersecurity operations to us.

We act as an extended team or a complete virtual department handling day-to-day security monitoring, IT operations, and control implementation. Our goal is to keep your environment secure, available, and compliant, while you stay focused on running the business.

 

5.1 Outsourced IT & Security Operations

  • Acting as your virtual IT & Security Operations department (full or partial outsourcing)
  • Taking over day-to-day IT and security tasks under clear SLAs and RACI
  • Providing dedicated or shared resources (engineers, analysts, consultants)
  • Coordinating with internal stakeholders, vendors, and business units
  • Flexible engagement models (24×7, business-hours, or hybrid)
  • Regular service reviews to adjust scope, priorities, and capacity

 

5.2 Security Operations Center (SOC) & SIEM Integration

  • Design and setup of SOC processes, roles, and escalation paths
  • Selection, deployment, and tuning of SIEM and related monitoring tools
  • Onboarding of log sources (firewalls, servers, endpoints, cloud, apps)
  • Development and tuning of detection rules and use-cases
  • Continuous monitoring and triage of security events and alerts
  • Collaboration with your internal team on containment and response actions

 

5.3 Security Controls Implementation & Hardening (Across Departments)

  • Implementation of technical security controls within IT, Finance, HR, Operations and other departments
  • Designing and enforcing access control models (least privilege, SoD, approval workflows)
  • Hardening of operating systems, databases, applications, and network devices
  • Configuration of firewalls, IDS/IPS, WAF, VPN, and secure remote access solutions
  • Email security, anti-phishing, web filtering, and secure collaboration tools
  • EDR/AV rollout and policy tuning for endpoints and servers
  • Periodic control reviews, gap closure, and alignment with internal policies & frameworks

 

5.4 Network & Cloud Security Management

  • Ongoing management of network security devices (firewalls, VPN, gateways)
  • Network segmentation design and enforcement for user, server, and sensitive zones
  • Secure configuration and monitoring of cloud environments (IaaS / PaaS / SaaS)
  • Identity and access management (IAM) support for cloud and hybrid setups
  • Continuous review of exposed services, security groups, and access policies
  • Logging and alerting on critical network and cloud security events

 

5.5 Endpoint, Server & Identity Management

  • Centralized management of endpoint policies (AV/EDR, disk encryption, USB control)
  • Patch management support for endpoints, servers, and critical applications
  • Health and performance monitoring for key infrastructure components
  • Integration with directory services (AD/LDAP) and SSO platforms
  • Account lifecycle operations (joiners, movers, leavers) and periodic access reviews
  • Configuration management and documentation of assets and changes

 

5.6 Managed Detection & Response (MDR-lite)

  • Continuous monitoring of security alerts from SIEM, EDR, and other sensors
  • Initial investigation, enrichment, and correlation of security events
  • Escalation of confirmed incidents with context and recommended actions
  • Support during containment and recovery (blocking, isolation, policy updates)
  • Regular reviews of detection coverage, rules, and playbooks

 

5.7 Vulnerability & Patch Management Support

  • Regular vulnerability scanning of internal and external assets
  • Risk-based prioritization of vulnerabilities (severity, exposure, business impact)
  • Coordination with IT and business owners for patching and mitigation
  • Tracking of remediation progress and retesting of high-risk findings
  • Management reporting on vulnerability trends and residual risk

 

5.8 Backup, Continuity & Disaster Recovery Support

  • Review and design of backup and recovery strategies for critical systems
  • Monitoring of backup jobs, failure handling, and escalation
  • Periodic restore tests for key applications and data sets
  • Guidance on RPO/RTO definitions and DR runbook improvements
  • Support for DR drills in collaboration with your internal teams

 

5.9 IT Operations & Service Support (Optional)

  • Service desk / ticket handling for IT and security-related requests
  • User support for access, VPN, email, and core business applications
  • Routine operational tasks (device onboarding, configuration changes, access updates)
  • Documentation of standard procedures, FAQs, and operational runbooks

 

5.10 Implementation of IT & Cybersecurity Solutions

(“Implementation of required IT and Cybersecurity”)

  • Implementation of required IT and cybersecurity solutions based on your roadmap and compliance needs
  • Deployment and configuration of security platforms (EDR, SIEM, SOAR, WAF, DLP, MDM, VPN, MFA, IAM, etc.)
  • Rollout of collaboration, productivity, and communication tools with secure configurations
  • Department-level rollout plans (HR, Finance, Operations, IT) with minimal disruption
  • Integration of new IT and security tools with existing systems and processes
  • User onboarding, training, and adoption support for newly implemented technologies

 

5.11 Reporting, Governance & Continuous Improvement

  • Regular operational and security reports (alerts, incidents, vulnerabilities, uptime)
  • Executive dashboards summarizing risk, trends, and key metrics
  • Periodic governance meetings to review SLAs, KPIs, and roadmap items
  • Alignment with your policies, standards, and regulatory requirements

Recommendations for new controls, tools, and process improvements over time

Our Services

Why Nexain Arabia

Organizations choose Nexain Arabia when they want

One partner that can handle AI, software, cybersecurity, cloud and GRC, not five separate vendors.

A team that can both design controls and implement them from policy and process down to configuration and code.

Support in meeting regulatory expectations while still moving forward with AI and digital transformation.

A reliable operations partner for outsourced IT, SOC and security services, with clear accountability.

They care less about buzzwords and more about:
o “Is it secure?”:
o “Does it work for our people?”:
o “Can we show this to our regulator and our board?”

We exist to help you move into the next generation of digital and AI, with systems that are not only powerful but secure, governed, and ready for real business use.

How We Work

Business first, then technology

We start with your processes, risks, and constraints – not with a specific tool or vendor. Only then do we talk stacks, platforms or products.

Design + Implementation + Operations

We don’t just write reports and walk away. We can:
• Help you design the architecture and controls
• Implement the systems, integrations and security
• Operate them day-to-day as an outsourced team That means there’s a straight line from PowerPoint to production.

Regional Understanding, Global Practices

We design our services specifically for organizations in the Kingdom of Saudi Arabia and the Gulf:
• Awareness of data residency requirements and the need to keep critical data and workloads within the Kingdom where required.
• Alignment with local and sectoral frameworks such as SAMA, CMA, NCA Essential Cybersecurity Controls (ECC), and PDPL, alongside international standards like ISO and NIST (where applicable).
• Sensitivity to how regional organizations work in practice, governance structures, decision-making, and cultural expectations.
At the same time, Nexain Arabia methods are based on globally recognized good practices in software engineering, cybersecurity, cloud, and risk management.

Design + Implementation + Operations

We don’t just write reports and walk away. We can:
• Help you design the architecture and controls
• Implement the systems, integrations and security
• Operate them day-to-day as an outsourced team That means there’s a straight line from PowerPoint to production.

1. Introduction

Nexain Arabia (also referred to below as “we”, “us” and “our”) is committed to protecting your privacy. We operate as a consulting firm with a presence in the Kingdom of Saudi Arabia (KSA), the United Arab Emirates (UAE), and Pakistan.

This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website (e.g., https://nexainarabia.com/) (the “Website”), use our mobile applications (if any) (“Mobile Apps”), or interact with us through other communications like newsletters or offline events that reference this Notice (“Communications”). By using the Website or Mobile Apps, or continuing to receive Communications, you agree to the collection and use of information in accordance with this Privacy Notice.

Our Website may contain links to other websites or services not operated or controlled by Nexain Arabia (“Third-Party Sites”). The information practices of those Third-Party Sites are not covered by this Privacy Notice. We encourage you to review the privacy policies of any Third-Party Sites you visit.

2. Information Collection

We may collect personal information directly from you when you interact with our Website, Mobile Apps, or Communications. This happens, for example, when you:

  • Register for an account or create a user profile.
  • Sign up for newsletters or request information.
  • Register for events or webinars.
  • Respond to surveys or provide feedback.
  • Contact us with inquiries.
  • Apply for a job.

The types of personal information we may collect include your name, job title, company name, email address, phone number, country/location, correspondence records, and any other information you voluntarily provide.

If you use our Mobile Apps (where applicable), we or our service providers might also collect device-related information such as device model, operating system, unique device identifier, IP address, mobile carrier, general location, and app usage patterns. Specific data collection will depend on the app’s functionality.

We may also automatically collect certain information when you visit our Website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits, often using cookies and similar technologies (see our Cookie Notice for details).

We generally do not seek to collect sensitive personal information (e.g., data related to race, religion, health, political opinions, detailed financial account information unless necessary for service payment, or biometric data) unless required by law or with your explicit consent for a specific purpose.

3. Use of Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our Website, Mobile Apps, and services.
  • To improve, personalize, and expand our offerings.
  • To understand and analyze how you use our Website and services.
  • To develop new products, services, features, and functionality.
  • To communicate with you, including for customer service, updates, marketing, and promotional purposes (where permitted by law and subject to your preferences).
  • To process your transactions or requests (e.g., event registrations).
  • To find and prevent fraud.
  • For compliance purposes, including enforcing our Terms of Use or other legal rights.

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf (e.g., hosting, email delivery, analytics, payment processing, event management). These providers are typically obligated to protect your information.
  • Within Nexain Arabia: Information may be shared among our entities in KSA, UAE, and Pakistan as necessary for operational, administrative, or service delivery purposes.
  • For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security & Retention

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting reasons).

6. Your Rights

Depending on your location (KSA, UAE, Pakistan) and applicable data protection laws, you may have certain rights regarding your personal information. These rights might include:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your personal information (subject to certain exceptions).
  • The right to object to or restrict certain processing activities.
  • The right to withdraw consent (where processing is based on consent).
  • The right to data portability (in some circumstances).

To exercise any applicable rights, please contact us using the details provided in the “Contact Information” section below. We will respond to your request in accordance with applicable laws. We will not discriminate against you for exercising your privacy rights.

7. International Transfers

As Nexain Arabia operates in KSA, UAE, and Pakistan, your personal information may be processed and stored in any of these countries, or in other locations where our service providers operate. Data protection laws in these countries may differ. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and are adequately protected.

8. Changes to this Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any significant changes by posting the new Privacy Notice on the Website and updating the “Last revised” date. We encourage you to review this Privacy Notice periodically for any changes.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us at:

Email: info@nexainarabia.com

Address: Al Ruqa Al Hamra – Near Souk Al Haraj Sharjah

KSA-Aligned Multi-Cloud Architecture for a Public Sector Entity

The organization wanted to use global cloud providers while keeping sensitive data inside the Kingdom. Nexain Digital designed a hybrid architecture leveraging regional cloud regions and local hosting, with clear data-classification, residency rules and connectivity patterns, plus monitoring and backup strategies.

Tags:

  • Multi-Cloud Design
  • Hybrid Architecture
  • Data Residency (KSA)
  • Network & Security Architecture
  • Backup & DR

Cybersecurity Overhaul for a Regulated Financial Institution

After multiple audit findings and new SAMA/NCA requirements, the client needed to understand its true cyber exposure. Nexain Digital performed red teaming, internal and external VAPT, API and mobile app testing, then helped implement priority controls and detection use-cases aligned with local regulations.

Tags:

  • Red Teaming
  • VAPT (Internal & External)
  • API & Mobile Testing
  • NCA ECC / SAMA Readiness
  • Cyber Risk

Technical Security Assessment

AI-Powered ERP for a Manufacturing Enterprise

The client’s on-prem ERP lacked automation, real-time visibility and integration with production lines. Nexain Digital redesigned core processes, implemented a modern ERP, and added AI agents for demand forecasting and exception handling, giving management real-time control over operations.

Tags:

  • Custom ERP Development
  • AI Agents
  • Business Process
  • System Integration
  • Manufacturing

Data & Analytics

Managed Security & IT Operations for a Shipping Group

A shipping group with offices across the region had limited in-house security capability and increasing exposure from online portals, remote access and vessel connectivity. Nexain Digital took over managed security and IT operations, establishing a virtual SOC, deploying SIEM and endpoint protection, hardening network and cloud environments, and running vulnerability and patch management. The group now has 24/7 visibility on threats, clear incident procedures, and a single point of contact for IT and cybersecurity operations.

Tags:

  • MSSP
  • SOC & SIEM
  • Network & Endpoint Security
  • Vulnerability & Patch Management
  • Shipping & Logistics
  • Outsourced IT & Security Operations

Custom ERP for a Shipping & Logistics Company in the UAE

A regional shipping operator in the UAE was running operations on spreadsheets and multiple disconnected systems. Nexain Digital designed and implemented a custom ERP covering bookings, vessel schedules, cargo handling, invoicing and finance. The solution integrated with port systems and third-party logistics partners, giving management real-time visibility on routes, utilization, and margins.

Tags:

  • Custom ERP Development
  • Shipping & Logistics
  • Operations & Finance
  • System Integration
  • Data & Analytics
  • UAE